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Ask the right questions

12 Mar

Sending money to Kenya plays a very central part in the lives of most Kenyans in the Diaspora. That money represents livelihoods back home; it represents that fine line between survival and poverty: so naturally one would want to ask all the right questions before making  such a crucial transaction

Here are a few crucial questions that will ensure that avoid any frustrating misunderstandings during the process.

  • Does the provider guarantee that the money will be available by a certain date or time?
  • Is the exchange rate guaranteed so you know exactly how much the person you are sending money to expects to receive?
  • What rights do you have if the money is not received at the promised time?
  • What is the refund policy if the person is unable to pick up the money?
  • What are the ID requirements the recipient has to present to collect the money?
  • What to do if things go wrong.
  • Will the person receiving the money have to pay a fee?
  • Does the person receiving the money have to pay an additional fee when they receive the money? It is always best to check with the provider you use.

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